My processor has reached the end of its service lifetime, I cannot really expect a fix from Intel now even though I am facing this issue since 2019 I think, but I do not know if I will ever buy a laptop with Intel integrated graphics anymore. The black screen issue does not happen all the time, I used Windfor six months until this issue reappeared, and this issue is more common on newer Windows versions. A lot of folks have been able to fix it by using OEM drivers or tweaking random settings from the HD graphics control panel, but I am sure it was kind of a placebo thing for them, and the problem is not actually fixed. A quick Google search shows fixes like using your secondary NVIDIA GPU for hardware acceleration, but I don’t have a secondary GPU. The same problem never happens with Windows 7 or 8.1. Even if I don’t use the hardware acceleration in these programs, I absolutely have to use it in the VLC media player, otherwise, the video will stutter for sure. Although it is possible to disable hardware acceleration from the zoom settings, and so for Microsoft Office and Edge/chrome, that is barely a workaround. Especially if you are using Zoom, and someone shares their screen, the black screen will come in most cases. When I install the driver on Windows 10 (No matter if it’s the OEM-provided one or the latest one downloaded from Intel’s website) and use a program that uses hardware acceleration, the screen blacks out. Even in 2023, I am still not able to use Windows 10 on this, because of a bug from the Intel HD Graphics driver. It has been 3.5 years since I use it as my daily driver. I have a potato laptop with a Pentium N3710 processor, 4GB RAM, and Intel HD Graphics 405. I am not sure if this is the right subforum to post this, but here we go.
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